Адам Грант - Подумайте еще раз. Сила знания о незнании

Brad W. Lundahl et al., «A Meta-analysis of Motivational Interviewing: Twenty-Five Years of Empirical Studies», Research on Social Work Practice 20 (2010): 137–60.

Brian L. Burke, Hal Arkowitz, and Marisa Menchola, «The Efficacy of Motivational Interviewing: A Meta-analysis of Controlled Clinical Trials», Journal of Consulting and Clinical Psychology 71 (2003): 843–61.

Pam Macdonald et al., «The Use of Motivational Interviewing in Eating Disorders: A Systematic Review», Psychiatry Research 200 (2012): 1–11.

Marni J. Armstrong et al., «Motivational Interviewing to Improve Weight Loss in Overweight Patients: A Systematic Review and Meta-analysis of Randomized Controlled Trials», Obesity Reviews 12 (2011): 709–23.

Jonathan Rhodes et al., «Enhancing Grit through Functional Imagery Training in Professional Soccer», Sport Psychologist 32 (2018): 220–25.

Neralie Cain, Michael Gradisar, and Lynette Moseley, «A Motivational School-Based Intervention for Adolescent Sleep Problems», Sleep Medicine 12 (2011): 246–51.

Conrado J. Grimolizzi-Jensen, «Organizational Change: Effect of Motivational Interviewing on Readiness to Change», Journal of Change Management 18 (2018): 54–69.

Angelica K. Thevos, Robert E. Quick, and Violet Yanduli, «Motivational Interviewing Enhances the Adoption of Water Disinfection Practices in Zambia», Health Promotion International 15 (2000): 207–14.

Florian E. Klonek et al., «Using Motivational Interviewing to Reduce Threats in Conversations about Environmental Behavior», Frontiers in Psychology 6 (2015): 1015; Sofia Tagkaloglou and Tim Kasser, «Increasing Collaborative, Pro-Environmental Activism: The Roles of Motivational Interviewing, Self-Determined Motivation, and Self-Efficacy», Journal of Environmental Psychology 58 (2018): 86–92.

Joshua L. Kalla and David E. Broockman, «Reducing Exclusionary Attitudes through Interpersonal Conversation: Evidence from Three Field Experiments», American Political Science Review 114 (2020): 410–25.

Megan Morris, W. Kim Halford, and Jemima Petch, «A Randomized Controlled Trial Comparing Family Mediation with and without Motivational Interviewing», Journal of Family Psychology 32 (2018): 269–75.

Sune Rubak et al., «Motivational Interviewing: A Systematic Review and Meta-analysis», British Journal of General Practice 55 (2005): 305–12.

Похоже, представители человечества уже не одну тысячу лет владеют искусством уговаривать себя измениться. Недавно я узнал, что слово «абракадабра» происходит от фразы на древнеарамейском языке, означающей «Что было сказано, то будет сделано».

Anna Goldfarb, «How to Give People Advice They’ll Be Delighted to Take», New York Times, October 21, 2019, www.nytimes.com/2019/10/21/smarter-living/how-to-give-better-advice.html.

Molly Magill et al., «A Meta-analysis of Motivational Interviewing Process: Technical, Relational, and Conditional Process Models of Change», Journal of Consulting and Clinical Psychology 86 (2018): 140–57; Timothy R. Apodaca et al., «Which Individual Therapist Behaviors Elicit Client Change Talk and Sustain Talk in Motivational Interviewing?», Journal of Substance Abuse Treatment 61 (2016): 60–65; Molly Magill et al., «The Technical Hypothesis of Motivational Interviewing: A Meta-analysis of MI’s Key Causal Model», Journal of Consulting and Clinical Psychology 82 (2014): 973–83.

Theresa Moyers, «Change Talk», Talking to Change with Glenn Hinds & Sebastian Kaplan.

Marian Friestad and Peter Wright, «The Persuasion Knowledge Model: How People Cope with Persuasion Attempts», Journal of Consumer Research 21 (1994): 1–31.

Personal interviews with Betty Bigombe, March 19 and May 8, 2020; see also «Betty Bigombe: The Woman Who Befriended a Warlord», BBC, August 8, 2019, www.bbc.com/news/world-africa-49269136.

David Smith, «Surrender of Senior Aide to Joseph Kony Is Major Blow to Lord’s Resistance Army», Guardian, January 7, 2015, www.theguardian.com/global-development/2015/jan/07/surrender-aide-joseph-kony-blow-lords-resistance — army.

Мирные переговоры сорвались после того, как президент Уганды отказал Бетти в просьбе установить предложенные ею правила и вместо этого начал угрожать Кони. Диктатор отомстил несколькими сотнями смертей в Атиаке. Потрясенная Бетти оставила пост и ушла во Всемирный банк. Десять лет спустя она возобновила мирные переговоры с повстанцами, вернулась в Уганду в качестве главного переговорщика и использовала только собственные средства, чтобы не зависеть от правительства. Соглашение было почти достигнуто, но в последнюю минуту Кони передумал. Сейчас от повстанческой армии осталась жалкая горстка, и она больше не считается серьезной угрозой.

Именно с этой целью квакеры проводят «собрания для прояснения». Там людям задают вопросы, чтобы вскрыть их сомнения и подтолкнуть к решению.

Kate Murphy, «Talk Less. Listen More. Here’s How», New York Times, January 9, 2010, www.nytimes.com/2020/01/09/opinion/listening-tips.html.

Guy Itzchakov et al., «The Listener Sets the Tone: High-Quality Listening Increases Attitude Clarity and Behavior-Intention Consequences», Personality and Social Psychology Bulletin 44 (2018): 762–78; Guy Itzchakov, Avraham N. Kluger, and Dotan R. Castro, «I Am Aware of My Inconsistencies but Can Tolerate Them: The Effect of High Quality Listening on Speakers’ Attitude Ambivalence», Personality and Social Psychology Bulletin 43 (2017): 105–20.

Guy Itzchakov and Avraham N. Kluger, «Can Holding a Stick Improve Listening at Work? The Effect of Listening Circles on Employees’ Emotions and Cognitions», European Journal of Work and Organizational Psychology 26 (2017): 663–76.

Guy Itzchakov and Avraham N. Kluger, «The Power of Listening in Helping People Change», Harvard Business Review, May 17, 2018, hbr.org/2018/05/the-power-of-listening-in-helping-people-change.

E. M. Forster, Aspects of the Novel (New York: Houghton Mifflin, 1927/1956); see also Graham Wallas, The Art of Thought (Kent, England: Solis Press, 1926/2014).

Wendy Moffat, E. M. Forster: A New Life (London: Bloomsbury, 2011).

Judi Brownell, «Perceptions of Effective Listeners: A Management Study», International Journal of Business Communication 27 (1973): 401–15.

«Poll: 1 in 3 Women Say Pets Listen Better Than Husbands», USA Today, April 30, 2010, usatoday30.usatoday.com/life/lifestyle/pets/2010-04-30-pets-vs-spouses_N.htm.

Naykky Singh Ospina et al., «Eliciting the Patient’s Agenda: Secondary Analysis of Recorded Clinical Encounters», Journal of General Internal Medicine 34 (2019): 36–40.

M. Kim Marvel et al., «Soliciting the Patient’s Agenda: Have We Improved?», Journal of the American Medical Association 281 (1999): 283–87.

Amanda Ripley, «Complicating the Narratives», Solutions Journalism, June 27, 2018, thewholestory.solutionsjournalism.org/complicating-the-narratives-b91ea06ddf63.

Peter T. Coleman, The Five Percent: Finding Solutions to Seemingly Impossible Conflicts (New York: PublicAffairs, 2011).

Katharina Kugler and Peter T. Coleman, «Get Complicated: The Effects of Complexity on Conversations over Potentially Intractable Moral Conflicts», Negotiation and Conflict Management Research (2020), onlinelibrary.wiley.com/doi/full/10.1111/ncmr.12192.

Matthew Fisher and Frank C. Keil, «The Binary Bias: A Systematic Distortion in the Integration of Information», Psychological Science 29 (2018): 1846–58.

«The Most Popular Book of the Month», Vanity Fair, February 1920, babel.hathitrust.org/cgi/pt?id=mdp.39015032024203&view=1up&seq=203&q1=divide%20the%20world.

Walt Whitman, Leaves of Grass, in Walt Whitman: The Complete Poems, ed. Francis Murphy (London: Penguin Classics, 1855/2005).

Ripley, «Complicating the Narratives».

Кричащие заголовки о том, что Америка разделилась на два лагеря по поводу закона о ношении оружия, опускают много нюансов. Да, в этом вопросе мнения республиканцев и демократов диаметрально разошлись почти в равных долях — 47 и 50%. Однако, согласно опросам, они сошлись в том, что выдавать разрешения на оружие надо после проверки на наличие правонарушений и судимостей (этот пункт поддержали 83% республиканцев и 96% демократов) и подтверждения психического здоровья (поддержали 81% республиканцев и 94% демократов).

Mike DeBonis and Emily Guskin, «Americans of Both Parties Overwhelmingly Support ‘Red Flag’ Laws, Expanded Background Checks for Gun Buyers, Washington Post — ABC News Poll Finds», Washington Post, September 9, 2019, www.washingtonpost.com/politics/americans-of-both-parties-overwhelmingly-support-red-flag-laws-expanded-gun-background-checks-washington-post-abc-news-poll-finds/2019/09/08/97208916-ca75-11e9-a4f3-c081a126de70_story.html; Domenico Montanaro, «Poll: Most Americans Want to See Congress Pass Gun Restrictions», NPR, September 10, 2019, www.npr.org/2019/09/10/759193047/poll-most-americans-want-to-see-congress-pass-gun-restrictions.

Moira Fagan and Christine Huang, «A Look at How People around the World View Climate Change», Pew Research Center, April 18, 2019, www.pewresearch.org/fact-tank/2019/04/18/-look-at-how-people-around-the-world-view-climate-change.