Фонс Тромпенаарс - 100 ключевых моделей и концепций управления

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Drucker, P. (2007) Innovation and Entrepreneurship: Practice and Principles , New York, Routledge.

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Dumetz, J. (2012) Cross-Cultural Management Textbook: Lessons from the World Leading Experts in Cross-Cultural Management , CreateSpace Independent Publishing Platform.

EFQM (2012) EFQM Excellence Model 2013 , Brussels, EFQM.

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Farris, P. W., Bendle, N. T., Pfeifer, P. E., Reibstein, D. J. (2010) Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition), Upper Saddle River, Pearson.

Foley, J., Kendrick, J. (2006) Balanced Brand: How to Balance the Stakeholder Forces that Can Make or Break Your Business , San Francisco, Jossey-Bass.

Freeman, R. E. (1984) Strategic Management: A Stakeholder Approach , Boston, Pitman.

Freeman, R. E., Harrison, J. S., Wicks, A. C., Parmar, B. L., de Colle, S. (2010) Stakeholder Theory — The State of the Art, Cambridge , Cambridge University Press.

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Friedman, M. (1970) ‘The Social Responsibility of Business is to Increase its Profits’, New York Times , September 13.

Friedman, T. (2005) The World is Flat , New York, Farrar, Straus and Giroux.

Fukuyama, F. (1992) The End of History and the Last Man , New York, The Free Press.

Fullagar, C., Kelloway, E. K. (2013) ‘Work-Related Flow’, in A Day in the Life of a Happy Worker , edited by A. B. Bakker and K. Daniels, East Sussex, Psychology Press.

Furrer, O., Tjemkes, B. V., Aydinlik, A.Ü., Adolfs, K. (2012) ‘Responding to Adverse Situations Within Exchange Relationships: The Cross-Cultural Validity of a Circumplex Model’, Journal of Cross-Cultural Psychology , 43:6, pp 943–966.

Garrett, J. J. (2002) T he Elements of User Experience: User-Centered Design for the Web and Beyond , Berkeley, New Riders.

Gerstner, L. (2002) Who Says Elephants Can’t Dance , New York, HarperBusiness.

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Gilligan, C. (1982) In a different voice: Psychological Theory and Women’s Development , Boston, Harvard University Press.

Gladwell, M. (2009) Outliers: The story of success , London, Penguin.

Goldstein, N. J., Martin, S. J., Cialdini, R. B. (2008) Yes! 50 Scientifically Proven Ways to be Persuasive , New York, The Free Press.

Gordon, T., Burch, N. (2003) Teacher Effectiveness Training: The Program Proven to Help Teachers Bring Out the Best in Students of All Ages , New York, Random House.

Govindarajan, V., Trimble, C. (2012) Reverse Innovation: Create Far From Home, Win Everywhere , Boston, Harvard Business Press.

Grant, R. M. (2013) Contemporary Strategy Analysis: Text and Cases , 8th ed., Chichester, Wiley Blackwell.

Greenleaf, R. K. (1973) The Servant as Leader , Peterborough, Center for Applied Studies.

Greenleaf, R. K., Spears, L. C., Covey, S. R. (2002) Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness , 25th Anniversary Edition, Mahwah, Paulist Press.

Greiner, L. E. (1998) ‘Evolution and Revolution as Organizations Grow’, Harvard Business Review , May — June, pp 55–68.

Grönroos, C. (2007) Service Management and Marketing (3rd ed), Chichester, John Wiley.

Groysberg, B., Slind, M. (2012) ‘Leadership is a Conversation’, Harvard Business Review , June, pp. 75–84.

Guest, D., Paauwe, J., Wright, P. M. (2013) HRM and Performance: Achievements and Challenges , Chichester, John Wiley.

Gutman, J. (1982) ‘A Means-End Chain Model Based on Consumer Categorization Processes’, The Journal of Marketing , 46:2, pp. 60.–72.

Hakes, C. (2007) The EFQM Excellence Model to Assess Organizational Performance — A Management Guide , Zaltbommel, Van Haren Publishing.

Hamel, G., Prahalad, C. K. (1994) Competing for the Future , Boston, Harvard Business School Press.

Hammer, M. (1990) ‘Reengineering Work: Don’t Automate, Obliterate’, Harvard Business Review , 68(4): pp. 104–112.

Hammer, M., Champy, J. (2003) Reengineering the Corporation: A Manifesto for Business Revolution , New York, HarperCollins.

Hammonds, K. H. (2001) ‘Michael Porter’s big ideas’, Fast Company , 44: 150.

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Hampden-Turner, C. (1990) Charting the Corporate Mind: Graphic Solutions to Business Conflicts , New York, The Free Press.

Hampden-Turner, C. (1995) Stages in the Development of Intercultural Sensitivity and the Theory of Dilemma Reconciliation: Milton J. Bennett and Charles Hampden-Turner’s Approaches Contrasted and Combined , Cambridge, The Judge Institute of Management Studies.

Hampden-Turner, C., Trompenaars, F. (1993) Mastering the Infinite Game: How East Asian Values are Transforming Business Practices , Oxford, Capstone.

Handy, C. (1976) Understanding Organizations , Oxford, Oxford University Press.

Handy, C. (1995) Gods of Management: The Changing Work of Organizations , Oxford, Oxford University Press.

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Hart, S. L., Milstein, M. B. (2003) ‘Creating Sustainable Value’, Academy of Management Executive , vol. 17, No. 2, pp. 56–67.

Hart, S. L. (2010) Capitalism at the Crossroads (3rd ed.) Philadelphia, Wharton School Publishing.

Hatch, M. J., Cunliffe, A. L. (2012) Organization Theory: Modern, Symbolic, and Postmodern Perspectives , Oxford, Oxford University Press.

Hawken, P. (1993) The Ecology of Commerce: A Declaration of Sustainability , New York, HarperCollins.

Head, T. C. (2011) ‘Douglas McGregor’s Legacy: Lessons Learned, Lessons Lost’, Journal of Management History , 17:2, pp 202–216.

Heath, C., Heath, D. (2007) Made to stick: Why some ideas survive and others die , New York, Random House.

Heijde, C. M., Van der Heijden, B. I. (2006) ‘A competence-based and multidimensional operationalization and measurement of employability’, Human Resource Management , 45(3), pp. 449–476.

Henderson, B. D. (1984) ‘The Application and Misapplication of the Experience Curve’, Journal of Business Strategy , 4:3, pp 3–9.

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Hersey, P., Blanchard, K. H. (1993) Management of Organizational Behavior: Utilizing Human Resources , Englewood Cliffs, Prentice Hall.

Herzberg, F. (1968) ‘One More Time: How do you Motivate Employees?’, Harvard Business Review , January — February, pp. 53–62.

Herzberg, F. (1974) ‘The Wise Old Turk’, Harvard Business Review , September — October, pp. 70–80.

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Heskett, J., Sasser, E., Wheeler, J. (2008) Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantages , Boston, Harvard Business School Publishing.

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., Schlesinger, L. A. (1994) ‘Putting the Service Profit Chain to Work’, Harvard Business Review , March — April, pp. 164–174.

Hill, N. (2013) Think and Grow Rich , Lindenhurst, Tribeca Books.

Hill, T., Westbrook, R. (1997) ‘SWOT Analysis: It’s Time for a Product Recall’, Long Range Planning , 30:1, pp. 46–52.

Hindle, T. (2008) Guide to Management Ideas and Gurus , London, The Economist.

Hitchcock, D., Willard, M. (2009) The Business Guide to Sustainability: Practical Strategies and Tools for Organizations , New York, Earthscan.

Hofstede, G. (1980) Culture’s Consequences: International Differences in Work-Related Values , Beverly Hills, Sage.

Hofstede, G. (1997) Cultures and Organizations: Software of the Mind , New York, McGraw-Hill.

Hofstede, G. (2003) Culture’s Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations , Thousand Oaks, Sage Publications.

Hofstede, G., Hofstede, G. J., Minkov, M. (2010) Cultures and Organizations: Software of the Mind , New York, McGraw-Hill.

Hofstede, G., Neuijen, B., Ohayv, D., Sanders, G. (1990) ‘Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases’, Administrative Science Quarterly , 35: pp. 286–316.

Howard, J. A., Sheth, J. N. (1969) The Theory of Buyer Behavior , New York, John Wiley.

Hsieh, T. (2010) Delivering Happiness: A Path to Profits, Passion, and Purpose , New York, Hachette Digital.

Hubbard, D. W. (2010) How to Measure Anything: Finding the Value of Intangibles in Business , 2nd ed., Hoboken, John Wiley.

Huff, A. S., Möslein, K. M., Reichwald, R. (2013) Leading Open Innovation , Cambridge, MIT Press.

Huizinga, J. (1938) ‘Homo ludens. Proeve eener bepaling van het spel-element der cultuur’, in Johan Huizinga, Verzamelde werken V (Cultuurgeschiedenis III) edited by L. Brummel et al., H. D. Tjeenk Willink and Zoon, Haarlem, 1950, pp. 26–246.

Hunicke, R., LeBlanc, M., Zubek, R. (2004) ‘MDA: A Formal Approach to Game Design and Game Research’, Proceedings of the AAAI Workshop on Challenges in Game AI , pp. 04–04.

Huntington, S. (1996) The Clash of Civilisations , New York, Simon & Schuster.

Immelt, J. R., Govindarajan, V., Trimble, C. (2009) ‘How GE is Disrupting Itself’, Harvard Business Review , 87.10, pp. 56–65.

Jablokow, K. W., Kirton, M. J. (2009) ‘Problem Solving, Creativity, and the Level-Style Distinction’, Perspectives on the Nature of Intellectual Styles , edited by R. Sternberg, New York, Springer.

James, W. (1970) Essays in pragmatism , New York, Simon and Schuster.

Jellison, J. M., (2006) Managing the Dynamics of Change: The Fastest Path to Creating an Engaged and Productive Workplace , New York, McGraw Hill.

Jeston, J., Nelis, J. (2008) Business Process Management , Burlington, Elsevier.