Фонс Тромпенаарс - 100 ключевых моделей и концепций управления

Johnson, S., Blanchard, K. (1986) The One-Minute Manager: The Quickest Way to Increase Your Own Prosperity , New York, Berkley Books.

Jones, T. O., Sasser, W. E. (1995) ‘Why Satisfied Customers Defect’, Harvard Business Review , November — December, pp. 88–99.

Jorsini, J. N. (2013) The Essential Deming: Leadership Principles from the Father of Quality , New York, McGraw-Hill.

Kahn, W. A. (1990) ‘Psychological Conditions of Personal Engagement and Disengagement at Work’, Academy of Management Journal , 33(4): pp. 692–724.

Kahneman, D. (2011) Thinking, Fast and Slow , New York, Farrar, Straus and Giroux.

Kang, G. D., James, J. (2004) ‘Service Quality Dimensions: An Examination of Grönroos’s Service Quality Model’, Managing Service Quality , 14, pp. 266–277.

Kanter, R. M. (2003) Challenge of organizational change: How companies experience it and leaders guide it , New York, Simon and Schuster.

Kapferer, J. N. (2012) The New Strategic Brand Management: Advanced Insights and Strategic Thinking , London, Kogan Page.

Kaplan, R. S., Norton, D. P. (1996) The Balanced Scorecard: Translating Strategy into Action , Boston, Harvard Business School Press.

Kaplan, R. S., Norton, D. P. (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage , Boston, Harvard Business School Press.

Karnani, A. G. (2006) ‘Fortune at the Bottom of the Pyramid: A Mirage’, Ross School of Business Paper no. 1035, available at Social Science Research Network.

Katz, D., Kahn, R. (1966) The Social Psychology of Organizations , New York, Wiley.

Kaufman, J. C., Sternberg, R. J. (2010) The Cambridge Handbook of Creativity , Cambridge, Cambridge University Press.

Kay, E., Lewenstein, W. (2013) ‘The Problem with the «Poverty Premium»’, Harvard Business Review , 91(4), pp. 21–23.

Keller, K. L. (2011) Strategic Brand Management: A European Perspective , Harlow, Pearson.

Kelly, N. (2013) How to Measure Social Media: A Step-By-Step Guide to Developing and Assessing Social Media ROI , Boston, Pearson Education.

Kim, W. C., Mauborgne, R. (1997) ‘Value Innovation — The Strategic Logic of High Growth’, Harvard Business Review , January/February, pp. 103–112.

Kim, W. C., Mauborgne, R. (2004) ‘Blue Ocean Strategy’, Harvard Business Review , January/February, pp. 71–79.

Kim, W. C., Mauborgne, R. (2009) ‘How Strategy Shapes Structure,’ Harvard Business Review , September, pp. 72–80

Kirton, M. J. (1976) ‘Adaptors and Innovators: A Description and Measure’, Journal of Applied Psychology , 61, pp. 622–629.

Kirton, M. J. (2003) Adaption — Innovation: In the Context of Diversity and Change , Routledge, New York.

Koestler, A. (1964) The Act of Creation , London, Hutchinson.

Kohlberg, L. (1976) ‘Moral Stages and Moralization: The Cognitive-Developmental Approach’, Moral Development and Behavior: Theory, Research, and Social Issues , edited by T. Lickona, New York, Holt, Rinehart and Winston, pp. 31–53.

Kohn, A. (1993) ‘Why Incentive Plans Cannot Work’, Harvard Business Review , 71: pp. 54–63.

Kohn, A. (1999) Punished by Rewards: The Trouble with Gold Stars, Incentive Plans, A’s, Praise, and Other Bribes , Boston, Houghton Mifflin.

Kolb, D. A. (1984) Experiential Learning: Experience as the Source of Learning and Development (vol. 1), Englewood Cliffs, Prentice Hall.

Kolb, D. A., Rubin, I. M., Osland, J. S. (1994) Organizational Behavior: An Experiential Approach (6th Ed.), London, Prentice Hall.

Koontz, H., Weihrich, H. (2009) Essentials of Management, 8th edition: An International Perspective , New Delhi, Tata McGraw-Hill.

Kotler, P. (1967) Marketing Management: Analysis, Planning and Control , Englewood Cliffs, Prentice Hall.

Kotter, J. P. (1990) Force for Change: How Leadership Differs from Management , New York, The Free Press.

Kotter, J. P. (1995) ‘Leading Change: Why Transformation Efforts Fail’, Harvard Business Review , 73(2), pp. 59–67.

Kotter, J. P. (2006) Our Iceberg is Melting , Boston, Harvard Business School Publishing.

Kotter, J. P. (2008) A Sense of Urgency , Boston, Harvard Business School Publishing.

Kotter, J. P. (2010) The Heart of Change , Boston, Harvard Business School Publishing.

Kotter, J. P. (2012) Accelerate! , Boston, Harvard Business School Publishing.

Kotter, J. P. (2012) Leading Change , Boston, Harvard Business School Press.

Kotter, J. P., Schlesinger, L. A. (2008) ‘Choosing Strategies for Change’, Harvard Business Review , July — August, pp. 130–139.

Kotter, J. P., Whitehead, L. A. (2010) Buy-In: Saving Your Good Idea from Getting Shot Down , Boston, Harvard Business Review Press.

Kouzes, J. M., Posner, B. Z. (2012) The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations , San Francisco, Jossey-Bass.

Kraljic, P. (1983) ‘Purchasing Must Become Supply Management’, Harvard Business Review , September — October, pp. 109–117.

Kruse, D. L., Freeman, R. B., Blasi, J. R. (Eds.) (2010) Shared Capitalism at Work: Employee Ownership, Profit and Gain Sharing, and Broad-Based Stock Options , Chicago, The University of Chicago Press.

Kübler-Ross, E. (2009) On death and dying: What the dying have to teach doctors, nurses, clergy and their own families , London, Routledge.

Kuhn, T. (1962) The Structure of Scientific Revolution , Chicago, The University of Chicago Press.

Kuhn, T. S. (1963) ‘The structure of scientific revolutions’, American Journal of Physics , 31, pp. 554–555.

Kumar, V., Reinartz, W. (2012) Customer Relationship Management: Concept, Strategy, and Tools , Berlin, Springer.

Lane, H. W., Maznevski, M., Dietz, J., DiStefano, J. J. (2013) International Management Behavior: Changing for a Sustainable World , New York, John Wiley.

Lawler, E. E. (1986) High-Involvement Management: Participative Strategies for Improving Organizational Performance , San Francisco, Jossey-Bass.

Lawler, E. E., Worley, C. G. (2011) Management Reset: Organizing for Sustainable Effectiveness , New York, John Wiley.

Lawrence, P. R., Lorsch, J. W., Garrison, J. S. (1967) Organization and Environment: Managing Differentiation and Integration , Boston, Harvard University Press.

Lazarus, R. S., Folkman, S. (1984) Stress. Appraisal and Coping , New York, Springer Publishing.

Leary, T. (1957) Interpersonal Diagnoses of Personality , Oxford, Ronald Press.

Leith, S. (2012) Words Like Loaded Pistols: Rhetoric from Aristotle to Obama , New York, Basic Books.

Lepsinger, R., Lucia, A. D. (2009) The Art and Science of 360 Degree Feedback , New York, John Wiley.

Levinson, H. (1970) ‘Management by Whose Objectives?’, Harvard Business Review , July — August, pp. 125–134.

Levinson, H. (2003) ‘Management by Whose Objectives?’ Harvard Business Review , 81(1): pp. 107–116.

Levitt, T. (1960) ‘Marketing Myopia’, Harvard Business Review , July — August, pp. 45–46.

Lewin, K. (1947) ‘Group decision and social change’, Readings in social psychology , 3, pp. 197–211.

Li, C., Bernoff, J. (2011) Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies , Boston, Harvard Business School Press.

London, T., Hart, S. L. (2011) Next Generation Business Strategies for the Base of the Pyramid: New Approaches for Building Mutual Values , Upper Saddle River, Pearson.

Lord, K. M. (2007) The Perils and Promise of Global Transparency: Why the Information Revolution May Not Lead to Security, Democracy, or Peace , New York, State University of New York Press.

Lowry, R. J. (Ed.) (1979) The Journals of A. H. Maslow , Monterey, Brooks/Cole Publishing Company.

Mahbubani, K. (2013) The Great Convergence: Asia, the West, and the Logic of One World , New York, Public Affairs.

Mair, J. (2002) Schluss mit Lustig , Frankfurt am Main, Eichborn.

Mandelbrot, B. (1983) The Fractal Geometry of Nature , New York, W. H. Freedman.

Mandelbrot, B. (2004) Fractals and Chaos , Berlin, Springer.

Manolis, C., Burns, D. J., Assudani, R., China, R. (2012) ‘Assessing Experiential Learning Styles: A Methodological Reconstruction and Validation of the Kolb Learning Style Inventory’, Learning and Individual Differences , 23:1, pp. 44–52

Marr, B. (2012) Key Performance Indicators (KPI): The 75 Measures Every Manager Needs to Know , Harlow, Pearson.

Maslow, A. H. (1943) ‘A Theory of Human Motivation’, Psychological Review , 50:4, pp. 370–396.

Maslow, A. H. (1954) Motivation and Personality , New York, Harper & Brothers Publishers.

Mathis, R. L., Jackson, J. H. (2011) Human Resource Management (13th Ed.), Mason, Cengage.

Maxwell, J. C. (2011) The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization , Nashville, Thomas Nelson.

McCarthy, J. E. (1960) Basic marketing, a managerial approach , Homewood, Richard D. Irwin.

McDonald, M. (2010) Improving Business Processes , Boston, Harvard Business School Press.

McDonald, M. (2012) Market Segmentation: How to Do It and How to Profit from It , Chichester, John Wiley.

McDonough, W., Braungart, M. (2002) Cradle to Cradle, Remaking the Way we Make Things , New York, North Point Press.

McDonough, W., Braungart, M., Anastas, P. T., Zimmerman, J. B. (2003) ‘Peer Reviewed: Applying the Principles of Green Engineering to Cradle-to-Cradle Design’, Environmental Science & Technology , 37(23), 434A-441A.

McGonigal, J. (2011) Reality is Broken: Why games make us better and how they can change the world , New York, Penguin.

McGregor, D. M. (1967) The Professional Manager , New York, McGraw-Hill.

McGregor, D. M. (2005) T he Human Side of Enterprise — annotated edition , New York, McGraw-Hill.

Mead, R., Andrews, T. (2009) International Management , 4th ed., Chichester, John Wiley.

Mead, S. (1952) How to Succeed in Business Without Really Trying , New York, Simon & Schuster.

Miller, B. C. (2013) Quick Brainstorming Activities for Busy Managers: 50 Exercises to Spark Your Team’s Creativity and Get Results Fast , New York, Amacom.

Miller, D., Eisenstat, R., Foote, N. (2002) ‘Strategy from the Inside Out: building capability-creating organizations’, California Management Review , 44:3, pp. 37–54.

Miller, K. (2012) Organizational Communication: Approaches and Processes , Boston, Wadsworth.

Minelli, M., Chambers, M., Dhiraj, A. (2013) Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s Businesses , Hoboken, John Wiley.

Mintzberg, H. (1967) ‘The Science of Strategy-Making’, Industrial Management Review (Spring).

Mintzberg, H. (1978) Patterns in Strategy Formation’, Management Science , vol. 24: 9, pp. 934–948.

Mintzberg, H. (1994) The Rise and Fall of Strategic Planning , New York, The Free Press.