Джей Бэр - Get Feedback. Как негативные отзывы сделают ваш продукт лидером рынка
- Название:Get Feedback. Как негативные отзывы сделают ваш продукт лидером рынка
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- Издательство:Литагент 5 редакция
- Год:2018
- Город:Москва
- ISBN:978-5-699-99677-3
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Джей Бэр - Get Feedback. Как негативные отзывы сделают ваш продукт лидером рынка краткое содержание
Игнорировать их – вот это проблема.
80 % компаний говорят о том, что у них суперсервис для клиентов, но только 8 % из их покупателей согласны с этим заявлением. Эта книга поможет вам трезво взглянуть на проблему коммуникации между клиентами и командой, которая делает продукт.
В эпоху смартфонов и соцсетей стало гораздо проще оставить отзыв. Ваш смартфон попросит рассказать о ресторане, путь к которому вы позавчера искали на гугл-картах. Не бойтесь отвечать на негатив, поверьте, вы не запачкаете свой белый воротничок!
Get Feedback. Как негативные отзывы сделают ваш продукт лидером рынка - читать онлайн бесплатно полную версию (весь текст целиком)
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68. Там же.
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73. Там же.
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